Is it feeling really hard to survive just now? I’ve written this page for you.
As a psychiatric survivor myself, I’m committed to non-carceral crisis responses. That’s why I don’t just list crisis line phone numbers here in an uncritical way, like most websites. I know that for many of us, it’s unhelpful, and even dangerous, to access services where there’s a risk of force. I’m trying to offer something better here.
Below you’ll find info about how to make an informed choice about accessing support, how to keep yourself safe from unwanted interventions, alternative supports, crisis ideas, harm reduction and links to read more.
Genuine crisis responses must have a commitment to self-determination
Many of us who self-injure are already survivors of abuse, violence or hate where our consent was violated. When we said ‘no‘, they didn’t listen.
Despite knowing this, most mental health services can, and often do, violate our consent, by using cops, security guards and forced hospitalisation if they think it’s in ‘our best interests’. In this way, they violate our bodies and right to individual self-determination. They recreate past experiences of trauma and injustice, and cause entirely new traumas. Then they gaslight us by calling it ‘care’ and ‘safety’.
Carceral responses are not safe or compassionate. So when I offer ideas about what to do in a crisis, I am committed to non-carceral ways of working, guided first and foremost by thinking about our rights, will and preferences. Your consent matters.
“…psychiatric institutions are, in fact, part of the carceral state. This means that they are part of the many systems that function to: contain people, take away their locus of control, offer surveillance, isolate them from their communities, and limit their freedom.”
Make an informed decision about whether or not to call a crisis line
Click on each of the 4 tabs below for pros and cons about crisis services, as well as tips and alternatives to keep yourself safe from unwanted force. There is no right or wrong choice here, it’s about what feels most helpful and safe to you.
- Lifeline: 13 11 14
- QLife: 1800 184 527
- 1800RESPECT: 1800 737 732
- 13 YARN: 13 92 76
To find a crisis line in your area, open Google and type ‘suicide’. Please note I am not aware of any crisis lines in Australia with a commitment to not call the cops on you.
Unfortunately, crisis lines have not been safe or helpful for many survivors.
Without your consent, crisis services can:
- Trace your phone and location (without telling you)
- Send cops to your home for a ‘welfare check’
- Be aware that cops are violent more often to First Nations People, and to black, disabled, mad, queer and trans people.
- If you resist going with the cops, you risk being pepper-sprayed, tasered, handcuffed and potentially shot.
- If you’re admitted to a psych service you may face incarceration, violence, mechanical restraints, solitary confinement, forced drugs and shock treatment.
- You might be put on a Community Treatment Order (CTO) after discharge that forces you to continue ‘treatment’ in the community
- Many people experience sexual violence on psych wards (from staff and/or fellow patients) and there is little we can do to protect ourselves (e.g., bedroom doors often don’t have locks) or to be believed and find justice when this happens.
Many survivors (but not all) describe crisis line staff and volunteers as being too inexperienced, too aligned with pathologising ways of thinking, offering simplistic ideas (e.g., ‘try a cup of tea’), or even being dismissive or judgmental.
If you want to call a crisis line, here are some tactics that might help you keep control over your rights and safety. I wish it wasn’t necessary to share info like this, but like many survivors, I wish someone had done this for me.
- Read their privacy policy (on their website) before calling.
- Many crisis lines promote themselves as being ‘anonymous’, but the details in their privacy policy might say they’ll report you without consent if they think there’s a risk of suicide. Sometimes they word this by saying they’ll only share your personal information in line with their legal obligations – that usually includes if they think they have a duty of care to report a risk of suicide.
- Ask that your call is not recorded
- Don’t talk about suicide during your call, or at least don’t admit to anything they consider too risky (unless you’re OK with how they might respond).
- They get most concerned if you: have a plan, have the methods on hand, are giving away possessions, or have written a note.
- They are less likely to use force if you: say you feel suicidal but haven’t thought about how to do it, or if you say that you wouldn’t do it today, or you describe reasons to live.
- Make it hard to find you (if they trace your call).
- Try using a fake name + disposable mobile + don’t call from your home.
- Get rid of the phone or SIM card after the call.
As a back-up:
- Look up mental health advocacy & legal services and keep their numbers in your wallet (if you’re admitted to psych they may take your phone, but you’ll be able to use a public phone). Try making an advance statement or directive. In most places they don’t have to adhere to your advance planning but it can give you a basis to advocate for your rights.
- Pre-think what you’d do and say if cops turned up for a welfare check.
- If you can, have a think about what you want to get from a crisis line call, and any topics that may not be safe to share.
Advice for different countries:
- Australia:
- As far as I know, we have no non-carceral crisis lines in Australia yet. Every crisis line will report you if they decide you’re at risk of suicide. If you know differently, please contact me with details, I’d love to list some safe options here.
- United States:
- Project LETS list crisis lines that do not work with cops
- Trans Lifeline: Run by and for trans people, fully divested from cops: US (877) 565-8860
- Blackline: Prioritizes BIPOC (Black, Indigenous and People of Colour). Will never call the cops: US 1(800) 604-5841
- United Kingdom:
- The Samaritans will respect your wishes about calling cops: (UK): 116 123
- Canada:
- Trans Lifeline (Canada): Run by and for trans people, fully divested from cops: Canada (877) 330-6366
There are not enough of these, but increasingly some communities have safer spaces than carceral psychiatric services. This includes survivor-led respites, independent or grassroots peer support, warm-lines, mutual aid and community care programs, and even some non-coercive clinical programs.
Check out Alt2Su (Alternatives to Suicide) groups online or in your community. These are survivor-led spaces where you can talk about suicide/madness with a commitment to never calling cops or pathologizing you. This page includes links to many free Alt2Su groups in Australia and the US.
Here’s a list of safer alternative services (please contact me if you know of other places I can add to this list):
United States:
- Wildflower Alliance (Massachusetts, online & phone support. Includes links to other orgs)
- Yarrow Collective (Fort Collins & online)
- Peer Support Space (Florida)
- Soteria House (Vermont)
- MindFreedom directory of alternative support services
- Trans Lifeline list of community based crisis resources
There are also lots of online pages designed for folks in crisis. Many of these use pretty standard advice, like ‘safety plans’ etc, and some folks find them helpful and others find them unhelpful. Here’s a few you might want to try:
- Transhub (Australia)
- SANE Forums (Australia)
Feeling like self-injuring? Have you considered harm reduction approaches?
Most mental health and crisis services will tell you to stop self-injuring. But like substance use or other survival strategies, this is not always helpful advice. Sometimes self-injury keeps us alive, despite the risks.
Harm reduction (or harm minimisation) is a non-violent, rights-based way to think about self-injury. The idea is this: if we want/need to use self-injury, there are ways to reduce the amount of harm to ourselves. In the harm reduction paradigm we can also conceptualise harm in different ways to the mental health system, who seem to lack the kind of nuance we have from our lived experience. So we might recognise that any injury is harm, but it still might be less harmful than what we’re feeling, or less harmful than suicide. Or we might injure in bodily sites or ways that have less physical risk.
Harm reduction is a strategy I draw on in my own life and it’s been helpful to know how to self-injure in ways that mean I don’t need medical intervention (and all the risks that come with that). Sometimes I dream of a harm-reduction free clinic for self-injury, a bit like safe injecting rooms, where we can get wound care, clean equipment and support without the risk of violence that comes in the mainstream health system.
Want to learn more about harm reduction?
- Harm reduction and self-injury (Self Injury Support, UK)
- First Aid (Self Injury Support, UK)
- Harm reduction for drug use
Crisis Toolkit
A good first place to visit might be the Fireweed Collective’s Crisis Toolkit.
It’s developed by other survivors and includes info on navigating crisis, suicide and options for support.
I'm feeling really horrible and I don't wanna call crisis lines... what else can I do?
I don’t have the answers to what might feel helpful for you, but here are some ideas from my own life and my peer support practice. Over time I’ll be adding lots more links to this section of other non-carceral, non-pathologising sites that are valued by survivors.
Have you heard about pod mapping?
If you’re in crisis right now, it may not be the right time. But setting up your own pods can be a great way to prepare some support for yourself in advance of the next crisis. You might end up joining other people’s pods too.
Mia Mingus developed the idea of pod maps as part of her transformative justice work.
It’s one of those beautifully simple ideas that just makes sense. To work out who we can call on for different kinds of support, to put time into growing our pods around us. Read Mia’s original post about pods, and here’s a more recent post with extra ideas.
Mad social justice stuff to read
If you’re up for it, sometimes reading things that bring a sense of solidarity and connection can be really powerful when we’re in distress. Here are a few options to try:
- Institute for the Development of Human Arts
- Project LETS
- Wildflower Alliance publications
- Space for self-harm zine (Self Injury Support, UK)
- Asylum Magazine: Special issue on self-harm
Want to read a bit more about carceral psychiatry and anticarceral crisis responses?
- Visions for a liberated anticarceral crisis response (Stefanie Kaufman-Mthimkhulu)
- Abolition must include psychiatry (Stella Akua Mensah)
- Psychiatric Incarceration Isn’t Treatment — It’s Violence, Survivors Say (Leah Harris, Liat Ben-Moshe, Vesper Moore)
There are more readings & links to come in this section. Do you have ideas? I’d love to hear them, email me here.
Principles for ethical info about crisis
Have you come across a page like this before, that challenges typical practices of giving out crisis line numbers? If not, you might want to know more about why this page exists, and what you can do differently in your own practice. Scroll through the slides below.